ACP: Packet Fusion Acquires a Genesys (ININ) Elite Partner Further Expanding Contact Center Practice

Packet Fusion, a unified communications and collaboration solutions provider, acquired Advanced Call Processing (ACP), a contact center engineering and sales firm based in Carlsbad, CA. ACP specializes in the Genesys Customer Experience Platform and AVST unified communications (UC) solution. The addition of ACP's expertise in the contact center space rounds out Packet Fusion's breadth of services and solutions.