Aeroplan: 11 TPG staffers tried to call Aeroplan; Here's what happened

Air Canada switched to a new reservation system back in November. As we've been reporting, it hasn't gone well. Unfortunately, while a technical update is complete, booking issues remain rife between Air Canada and Aeroplan, the operator that handles the airline's award bookings. Customers using Aeroplan who are trying to book award tickets, make seat changes or otherwise alter ...