Altivon Blog Driving Contact Center Change: Chatbots, OmniChannel, Cloud

Chatbots, Omnichannel and Cloud are three top trends for contact centers. Why? Because each one in its own way increases efficiency and decreases customer effort. The value of efficiency is probably obvious. But what about customer effort? Studies show that the majority of customers would rather have an effortless experience than a delightful one (CCIQ). […] The post Driving Contact Center Change: Chatbots, OmniChannel, Cloud appeared first on Altivon.