Altivon Blog Idaho Power Rated #1 in Energy Industry Benchmark of Contact Center IVR Systems

Idaho Power took top honors in the 16th Annual Energy Utility Benchmark Report on Interactive Voice Response (IVR) systems, released July 1, 2020 by IVR Doctors. The 2020 Report compares 100 energy utility automated telephone systems in the U.S. and Canada. The report identifies automated telephone systems that successfully balance company objectives and customer preferences […] The post Idaho Power Rated #1 in Energy Industry Benchmark of Contact Center IVR Systems appeared first on Altivon.