American Hotel & Lodging Educational Institute: AHLEI Adds Unconscious Bias Training for Employees, Managers

CHICAGO-Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage a business's reputation and its ability to retain workers. Add in the viral nature of social media, including customer reviews that reach thousands of people, and it's clear that unconscious bias incidents can have an enormous impact on business. Understanding Unconscious Bias in Hospitality is a new online training suite developed by [...]The post AHLEI Adds Unconscious Bias Training for Employees, Managers appeared first on LODGING Magazine.