AnswerDash: UW spinout AnswerDash, a contextual Q&A service for customer support, acquired by CloudEngage

Nearly eight years after launching out of the University of Washington, AnswerDash has been acquired. The Seattle startup, which uses artificial intelligence to help companies answer customer support questions online, will join forces with CloudEngage, a Spokane, Wash.-based software firm that builds web personalization tools for clients such as T-Mobile, Dr. Martens, TrueCar, and others. AnswerDash, originally known as Qazzow, spun out of the UW and the research of co-founders Jake Wobbrock, Amy Ko and Parmit Chilana. They came up with technology that embeds answers to customer questions within a website's functionality, rather than forcing people to comb through an FAQ... Read More