ARBA Blog Unlocking Digital Value In Customer Journey

When a global bank reinvented its on-boarding process for commercial clients, the results included dramatically reduced costs, a market-beating customer experience; could it repeat what it just went through for the rest of its business? Source: McKinsey & Company http://www.mckinsey.com/business-functions/operations/our-insights/speed-and-scale-unlocking-digital-value-in-customer-journeys#0