Arkphire Blog People of Presidio - Ann Marie Sexton

Name: Ann Marie SextonJob Title: Senior Service Delivery ManagerMy role is to manage the delivery of IT services to clients. This includes continuous client and stakeholder engagement, strategic planning, process development, continuous improvement, incident, problem and change management in line with the ITIL framework, performance measurement, ensuring adherence to and subsequently reporting on KPIs and SLAs. Above all else, my role is to always strive to exceed client expectations.