Astound Commerce Blog The Agentforce Advantage: Automate the Simple, Elevate the Complex

Introduction: Rethinking High-Touch Service in the AI Era In today's fast-paced digital world, customers expect service to be both seamless and personalized. They want quick resolutions for simple problems and thoughtful, high-quality assistance when they need it most. But many customer service teams struggle to keep up. With long wait times, overwhelmed agents, and inconsistent [...]