B2X Care Solutions Blog Digital Post-Sales Service: Transparency and Better Customer Experiences

The global, digitalized world presents both an opportunity and challenge for hardware manufacturers. On the one hand, markets have become increasingly permeable and open to new, innovative technologies; on the other, product life cycles are becoming shorter, trends more fast-moving and customers more demanding. To be successful in this market environment, providers of electronics and IT products must play the digitalization trump card as intelligently as possible. This is particularly true for the post-sales phase.