B2X Care Solutions Blog How to Improve the Customer Experience in Consumer Electronics | B2X

"Please remain loyal to us, dear customers!" In the highly competitive market for consumer electronics, customer churn poses one of the biggest challenges to sustainable success. Nowadays, every customer experience professional will certainly be aware that it's much cheaper to keep an existing customer than to acquire a new one. What's more, loyal customers spend more money on the products and services of a brand over time than new customers.