Bartell Hotels: Kennedy Training Network Helps Bartell Hotels' Private Call Center Improve Direct Bookings

Like all hotel companies, Bartell Hotels was looking for ways to increase direct bookings as part of an overall strategy to reduce its distribution costs and to recapture market share from other channels such as OTA's. As the owner and operator of 8 fine hotels in the San Diego area, Bartell maintains its own centralized reservations call center to provide the personalized service and local area knowledge that today's callers are seeking.