Because the term "Managed Services" means different things to different people, let's start by explaining what we mean by it before we get ahead of ourselves. Traditionally, Managed Services refers to the outsourcing of technical duties to support the use of software and/or hardware. Instead of using a "break-fix" or on-demand approach, these services are [...]The post 5 Ways Managed Service Providers Can Retain More Customers appeared first on Bolstra.