As we explained in the beginning of the year, providing excellent customer care service is crucial for your company's reputation. Although the tips we provided in that post may be applied to both B2B and B2C customer care teams, there are three VERY important things that should NOT be interchangeable. Our customer care gurus, [...]The post Mismatching B2B & B2C Customer Care Strategies is a BIG No No appeared first on About Leads.