Callverso: AudioCodes Acquires AI CX Firm

AudioCodes has acquired conversational AI provider Callverso to boost its customer experience credentials. Israel-based Callverso has a Virtual Intelligent Customer Agent (VICA) which is designed for healthcare and utility providers to automate actions such as appointment making and payments. Shabtai Adlersberg, CEO at AudioCodes, said: "The acquisition of Callverso places AudioCodes in a stronger position to serve the growing adoption of conversational AI services [...]