It's that time of year again! Microsoft's first major release wave of 2020 is now available for early access and there's lots in store. You can expect some exciting features on the list, all of which are guaranteed to improve the way customers use CRM. If you want to streamline efficiency and make improvements to ... ContinuedThe post Top Features: Dynamics 365 2020 Release Wave 1 Customer Engagement appeared first on Catapult ERP.