Source: CCS Blog

CCS Blog 7 Ways to make your Net Promoter Score (NPS) more than just a number

Net Promoter Score (NPS) has become the most commonly used customer experience KPI, utilized by over 2/3 of customer experience directors. However, the metric has come [...]The post 7 Ways to make your Net Promoter Score (NPS) more than just a number appeared first on Customer Centered Strategies.

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Shannon Gronemeyer

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