CD-adapco Blog The Steve Portal gets Social

Back in 2012, the Steve Portal was launched to supplement the best-in class support our customers were already receiving. The Steve Portal provided another way of receiving support by having access to all the latest information in the way of FAQs, along with the ability to open and manage cases with their dedicated support engineer.In the nearly 5 years since its launch, the Steve Portal has populated to over 4,000 knowledge-base articles, including demonstration simulation files, how-to videos and step-by-step best practices for specific applications that have generated almost 2 million views.As of February 2017, another layer of support has now been introduced through the Technical Forum. Online social environments are used everywhere; Facebook, Twitter and Yelp are all examples of social collaboration platforms. The Technical Forum adds that social collaboration layer into the Steve Portal. Customers can ask and answer questions, post updates, share knowledge with other customers, or simply read and learn from others as discussions occur.With our online customer support, we have moved in the past several years along the spectrum of website to portal to community. Our goal is to enrich the online experience of our customers and provide them the means to collaborate and learn from their peers. The Technical Forum is tying the core Steve Portal pieces together with a social web. From a support website with predominantly user-agnostic information, the Steve Portal opened up user-based data for tailored case management tied into the knowledge base, with access to dedicated e-learning, arriving in the current incarnation with social collaboration now not only in IdeaStorm but also in the core Steve Portal via the Technical Forum.The Technical Forum allows customers to follow Groups (for example; Multiphase Group), Topics (DEM) and Members. Doing so will keep customers updated on the latest technologies and information created directly by Product Management as well as Customer Success Engineers. The Technical Forum is moderated and managed by the Customer Success Team Engineers, thus ensuring that questions are answered and as much information as possible is shared.So why not head over to the Technical Forum Getting Started Group to find out more information and start exploring the endless opportunities.Alistair FieldKnowledge ManagerProducts New: STAR-CCM+