Cleverly: Zendesk Acquires AI Startup Cleverly

Customer support technology giant Zendesk say it believes a key component of providing great customer experiences includes ensuring that helpdesk and call center agents are armed with the right tools and processes to deliver them. However, with conversation volume increasing by more than 20 percent year over year, over a growing number of channels, support teams are struggling to keep up. As a result, businesses are increasingly turn to artificial intelligence (AI) to provide faster and more reliable service and make teams more efficient.