"Tell Me and I Forget; Teach Me and I May Remember; Involve Me and I Learn." Who first said that? Benjamin Franklin? Confucius? We may never know for sure. What we do know is that in the software industry, customer education faces a growing challenge: making sure that product knowledge sticks. Increasingly complex workplace software...The post Software Training Masterclass: Knowledge Retention Science, Strategies, and Solutions appeared first on CloudShare.