Configero Blog Salesforce Service Cloud Success Series: Part 4

Corrigo Modernizes Support with Service Cloud Lightning and Salesforce Omni-Channel The Challenge Needed to migrate from Desk.com to Service Cloud, and wanted to ensure tight sync with existing sales cloud instance Wanted to address disconnect between email and phone support which required agents to use separate tools Very limited reporting capabilities with Desk.com so they […] The post Salesforce Service Cloud Success Series: Part 4 appeared first on Configero.