Connect Managed Services (UK) Limited Blog Conn3ct Helps Utility Maintain Customer Service During Pandemic

Communications partner Conn3ct is helping one of the UK’s largest utilities respond swiftly to the service challenges created by the COVID-19 pandemic.Conn3ct is working to replace the utility’s legacy contact centre with a flexible, feature-rich cloud contact centre that enables the customer service team to work as normal from their homes. The solution offers a far lower cost option than enabling home working on the on-premise platform and provides the basis for future CX transformation and innovation.