Cortex Health, Inc. Blog From Good to Great: Elevating Your Home Health HHCAHPS Scores

High-quality care doesn't come in a box. It is an ongoing process that requires nurturing and maintenance. The HHCAHPS survey is a key indicator in determining the quality of care a Home Health Agency (HHA) provides. Improving HHCAHPS scores leads to increased customer loyalty, higher reimbursement rates from Medicare and Medicaid, improved market visibility and reputation, cost savings through better staffing decisions, and more. Understanding why improving HHCAHPS scores matters and how to do it effectively can be difficult. In 2021, the aspects of home healthcare services that received the lowest ratings from patients were "caregiver respect" (75.6%), "discharge information" (77.5%), and "timeliness of care" (79.5%).