CPS: Why high-tech company Cypress Security focuses on customer service

The idea for Cypress Security came to CEO and founder Kes Narbutas when he was working in real estate development and was hired to manage Yerba Buena Gardens for the San Francisco Redevelopment Agency. After failing to find a security company that met his needs, he decided to start his own company. Over the last 20 years, Cypress has grown to 1,400 employees, with clients that include the SFMOMA, the SFMTA and the City of Oakland. The company provides security services for clients, including officers...