Cupenya Blog Access the top 20 Customer Service metrics in 5 Zendesk dashboards

Using Zendesk dashboards in Cupenya is an excellent means of monitoring support performance, ensuring that the numbers important to hitting internal support targets are visible and transparent and that customer needs, be they internal or external, are being met. In addition, performance measurement of critical KPIs and SLAs are the first step to consistent improvement andREAD THIS POSTThe post Access the top 20 Customer Service metrics in 5 Zendesk dashboards appeared first on Cupenya Blog.