Cupenya Blog Infographic: The Customer Service Journey from Issue to Resolution

The customer service journey, from the perspective of the customer, should be the one thing that steers strategic decisions in a company's support operations. Understanding the journey will help you balance between exposing options for direct contact, such as ticket creation windows and where to instead place searchable self-help resources. The below infographic attempts to depict this processREAD THIS POSTThe post Infographic: The Customer Service Journey from Issue to Resolution appeared first on Cupenya Blog.