Cupenya Blog The Perils of Offering 24/7 Phone Support

Keep the customer happy at all costs. We hear this mantra often, and we almost come to believe in it. The first part, at least. The cost part... eh... not so much. The thing about effective customer service is its ability to handle scale. On one hand, you want to provide all your millions ofREAD THIS POSTThe post The Perils of Offering 24/7 Phone Support appeared first on Cupenya Blog.