Cupenya Blog Ticket Deflection Savings: Calculating the ratios between self-service interactions, tickets deflected and costs avoided

Deflecting tickets is every customer service operation's top priority. After all, the repercussions of ticket overload spread from department operational costs all the way to customer satisfaction, retention and revenue. Using self-service methodologies to effectively deflect tickets is nothing radical or new, but the numbers behind this are rarely discussed. What's truly astonishing is theREAD THIS POSTThe post Ticket Deflection Savings: Calculating the ratios between self-service interactions, tickets deflected and costs avoided appeared first on Cupenya Blog.