Cupenya Blog What your customers really think about receiving automated support messages

People reach out to customer support not because they want to, but because they need help. And while support teams have a systematic way of assigning priority, the customer's individual need always feels utmostly urgent. This is why automated support messages and scripted responses are proven by research to increase customer anxiety and potential forREAD THIS POSTThe post What your customers really think about receiving automated support messages appeared first on Cupenya Blog.