Customericare Blog The Best Knowledge Base Software for Businesses (2023)

Nearly 81% of customers attempt to find answers themselves before reaching out to a company’s support service. So, if you are getting an overwhelming number of support tickets, your self-service system is lacking or inadequate. Many companies in this situation turn to a self-service knowledge base to help them create a digital library that contains […] The post The Best Knowledge Base Software for Businesses (2023) appeared first on CustomerICare.