CX Social Blog In the Know: Dimitri Callens Answers 5 Questions on the Future of Social Customer Care

We asked Dimitri Callens, Director of Product Management at Clarabridge, all "the things" around the social media management industry. Here's his take: 1. What do you believe are the key ingredients for a brand to engage successfully with its customers on social media? First and foremost, you have to listen to what is being said about [...]The post In the Know: Dimitri Callens Answers 5 Questions on the Future of Social Customer Care appeared first on CX Social.