CX Social Blog In the Know: Laura Roscam Answers 5 Questions on the Future of Digital Customer Care

We asked Laura Roscam, Solutions Engineer for Clarabridge CX Social, all about the social customer service industry. Here's her take: 1. What do you believe are the key ingredients for a brand to engage successfully with its customers on social media? Personally, I believe there is one major key ingredient and one extra ingredient [...]The post In the Know: Laura Roscam Answers 5 Questions on the Future of Digital Customer Care appeared first on CX Social.