CX Social Blog In the Know: Sid Banerjee Answers 5 Questions on the Future of Social Customer Care

We asked Sid Banerjee, Founder and Vice Chairman of Clarabridge all "the things" around the social media management industry. Here's his take: 1. What do you believe are the key ingredients for a brand to engage successfully with their customers on social media? Listen everywhere-don't depend on a single channel, or a narrow slice of [...]The post In the Know: Sid Banerjee Answers 5 Questions on the Future of Social Customer Care appeared first on CX Social.