DameWare Blog Your Knowledge Base Should Raise the Bar on Technician Skills Sets

Business productivity relies on working technology. This means that either you or your empowered end-users need to be able to fix problems fast. Technical support is an always-on and on-demand technology landscape. It's beneficial to help end-users be more self-sufficient, but there will always be technology that is out of their reach. Therefore, it's equally important to keep bolstering your own internal knowledge base and skills set.