Datadog: Datadog Employs LLMs for Assisting with Writing Accident Postmortems

Datadog combined structured metadata from its incident management app with Slack messages to create an LLM-driven functionality assisting engineers in composing incident postmortems. While working on this solution, the company dealt with the challenges of using LLMs outside of the interactive dialog systems and ensuring that high-quality content was produced. By Rafal Gancarz