Dukaan: Bengaluru Startup Dukaan Faces Backlash for AI Staff Replacement

The CEO of an e-commerce platform is facing severe backlash for a Twitter thread announcing the layoff of 90% of the company's customer support staff in favor of an AI chatbot. Sumit Shah, the 31-year-old CEO of Dukaan, shared the news, stating that the chatbot outperformed the human staff by responding to customer queries in [...]