Dukaan: Dukaan lays off 90% staff for AI bot, attributes decision to focus on profitability

Dukaan says customer support costs reduced by 85% while resolution time went down from over two hours to three minutes New Delhi: E-commerce startup Dukaan has replaced 90% of its customer support team with an artificial intelligence (AI) chatbot, founder and CEO Sumit Shah informed on Tuesday. Attributing the decision to prioritizing profitability, he said [...]The post Dukaan lays off 90% staff for AI bot, attributes decision to focus on profitability appeared first on Retail News | Retail Industry | Business Information & Latest News.