Engagely Blog What is Call Audit in Contact Center Modernization and Why Is It Important for Customer Experience?

Imagine walking into a contact center a decade ago. Supervisors shuffled through piles of calls, randomly picking a few to evaluate. It was tedious, inconsistent, and missed the bigger picture. Fast forward to today, and the game has changed—thanks to Call Audit Solution.  If you’re wondering what call audit is and why it’s critical for […] The post What is Call Audit in Contact Center Modernization and Why Is It Important for Customer Experience?  appeared first on Engagely.