Envera Health Blog Engagement Partners vs Call Center Services

Whether you are looking to augment your patient access center, offload a percentage of call volumes, or fully hand over your call management to a third party, there are two primary types of service providers: call center services and engagement partnerships. It's important to understand the difference in order to best serve the needs of your practice and ensure satisfaction with service delivery. This post will offer a simple breakdown of Engagement Partnerships versus Call Center Services.