If you’re a business owner, you’re likely well aware that having an efficient lead generation and sales process is crucial to your revenue forecasting and income. But for many business owners the sales process doesn’t end there - it continues through to the delivery of services, as well. If your sales process doesn’t end with the sale itself, you know how important service is to your company’s image, the likelihood of repeat sales, and customer satisfaction.
But how do you know if your revenue is being impacted by a service delivery related issue as opposed to a shortcoming in another area of your sales cycle or business? Here are three ways to tell.
Expedite Commerce is a Texas-based SaaS platform that offers sales, billing, and revenue operation management solutions for industries including telecom and transportation.