FMT Consultants Blog Change my password, again?

The percentage of time that helpdesk spends resetting passwords can vary depending on the size of the organization, the number of users, and the level of password security implemented. However, password reset requests are one of the most common types of help desk requests, and they can consume a significant amount of help desk resources. According to a study conducted by Forrester Research, password-related issues can account for upwards of 20% of all help desk requests. This includes password resets, forgotten passwords, account lockouts, and other password-related issues. Another study by Gartner estimated that password resets account for 30-50% of help desk calls. In addition to the time spent by help desk staff resetting passwords, password-related issues can also impact your user's productivity and increase the risk of security incidents. Users who are unable to access their accounts due to password issues may be unable to complete their work, leading […] The post Change my password, again? appeared first on FMT.