Frost & Sullivan Blog Optimizing the Balance of Virtual and Live Agents with Webex CX Solution

For over a decade, the number of agents and average call handling times grew year over year. This is about to change. AI has evolved significantly over the past few years, making self-service voice and digital channels as good as or better than a live agent. According to Frost & Sullivan's latest CX customer survey, [...]The post Optimizing the Balance of Virtual and Live Agents with Webex CX Solution appeared first on Frost & Sullivan.