GAINSIGHT Blog Celebrating Women in CS: 5 Takeaways From Our Power Up Masterclass

As International Women's History Month comes to a close, it's a fitting moment to celebrate the powerful intersection of women in leadership and customer success. Gainsight recently launched Season 2 of our Women in Customer Success Power Up Masterclasses in partnership with Women in Customer Success. The latest session, Revenue-Driven CS: Proving ROI & Driving Executive Alignment, featured our very own Chief Revenue Officer, Marilee Bear, who sat down with Marija Skobe-Pilley, Founder of Women in Customer Success. The session is an enlightening guide for CS leaders aiming to speak the language of revenue and tie their team's efforts directly to customer retention and expansion. Let's dive into our top 5 takeaways on how to tie CS to revenue generation. 1. Understand Your Metrics Bear highlighted the essential metrics that Customer Success teams should be in tune with as a revenue-focused department. The spotlight was on Gross Retention Rate (GRR), pipeline metrics, and bookings. Let's take a look at each: Gross Retention Rate (GRR) GRR addresses the ongoing value and retention from existing customers, exclusive of any new bookings from up-sells, cross-sells, or new logos. Previously NRR was the favored metric, but we've seen a shift toward GRR recently. According [...]The post Celebrating Women in CS: 5 Takeaways From Our Power Up Masterclass appeared first on Gainsight Software.