GAINSIGHT Blog Your Customers Don't See Silos, They See an Experience-Now Learning Can Happen Everywhere with Gainsight & Skilljar

There's something that happens when you sit in a post-sale leadership seat long enough. You start thinking in functions. In roadmaps. In metrics. But here's the mindset shift we're inviting you to make today: Your customers don't experience your company through departments, job titles, or tech stacks. They experience your company as...well, your company (and product)-as one journey. That customer journey includes onboarding emails, help center articles, Academy courses, support tickets, in-app tooltips, CSM check-ins, community threads, and product updates. It's a blur of touchpoints. But to them, it should feel like one thing: learning when they need it. And that's why Gainsight acquiring Skilljar was the perfect fit-it allows learners to have a cohesive experience with the suite of Gainsight products. What Post-Sale Teams See Behind the Scenes (and Customers Shouldn't) With Gainsight and Skilljar, we know what it actually takes to deliver that kind of "learning everywhere" experience-when it matters. That's what we tapped into in our recent fireside chat with Sandi Lin and Nick Mehta around the recent acquisition and expanding the need for training. It's not one product. It's not one team. It's not a single feature set. It's coordination. Alignment. Shared context. And yes-a whole [...]The post Your Customers Don't See Silos, They See an Experience-Now Learning Can Happen Everywhere with Gainsight & Skilljar appeared first on Gainsight Software.