Genesys: Genesys Transforms Customer Engagement Through Advanced Social Listening

Bengaluru, March 27th, 2025: Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help organisations use social media channels to learn more about their customers and engage with them in new ways. By adding broad public social media listening, the company expands the Genesys Cloud platform's existing capabilities beyond [...] The post Genesys Transforms Customer Engagement Through Advanced Social Listening first appeared on Business News Week .