Goodbay Blog 5 Ways to Build Out Your Customer Support Team
Three in four customers (75%) prefer to interact with human customer support staff instead of automation software, according to Oberlo. Accommodating this customer preference requires you to maintain a skilled customer service team plus self-serve software where it makes sense.
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Goodbay is an Illinois-based BPO company that provides services such as back-office support, content moderation and quality assurance for sectors including media and gaming.
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