Groove Blog 3 Tips for Successfully Implementing Predictive Customer Service

Your customer service department is at their wits' end. They're small and not capable of providing the same proactive customer service as larger teams. It feels like they're losing a battle against their own software - firefighting technical issues, but never able to see past the smoke. You know there's got to be a better [...]The post 3 Tips for Successfully Implementing Predictive Customer Service appeared first on Groove Blog.