Groove Blog How To Build an AI Powered Customer Support Strategy

Customer expectations are higher than ever. Shoppers and software users expect personalized service, speed, and efficiency. At the same time, they have a tarnished view of AI chatbots as "impersonal" and "ineffectual" solely because of past negative experiences. Most of my friends and family have all dealt with inaccessible support; stonewalled behind scripted chatbots that [...]The post How To Build an AI Powered Customer Support Strategy appeared first on Groove Blog.