Groove Blog What's the Role of AI in Customer Communication?

A few days back, I used a third-party shipping company. Normally, I get timely notifications on my order status. This time? Nothing. No updates at all. After a week, I decided to reach out through their app, figuring I could quickly get an answer. I typed in my question, and immediately a contact form appeared. [...]The post What's the Role of AI in Customer Communication? appeared first on Groove Blog.