HappyFox Blog Help Desk Ticket Routing: Skill-Based vs Round Robin - Which to Choose?

Learn more about HappyFox → https://www.happyfox.comYour best technical agent is swamped with password resets while complex issues sit in another agent's queue. Sound familiar? The...The post Help Desk Ticket Routing: Skill-Based vs Round Robin - Which to Choose? first appeared on Customer Service Blog from HappyFox - Improve Customer Service & Experience.